Return and Refund Policy

1. Introduction

At TechieMentor, we strive to offer the highest quality in academic assistance and strategic mentorship across a range of services. Our return and refund policy is designed to ensure customer satisfaction while respecting the nature of our services.

2. Scope of Services

• Assignments: Expert guidance for complex computer science coursework.
• Projects: Industry-relevant projects in areas such as AI, NLP, Web Development.
• Academy: Bootcamps, full-fledged courses, and tailored academic services.
• Research: Research papers with integrated project implementation.
• Freelance Support: Services in website development, data science & analytics, technical writing, and documentation.
• IT Technical Services: Business automation solutions, cloud infrastructure, software testing, and DevOps services.

3. Return Policy

• Digital Products (Assignments, Projects, Research):
  • Due to the digital nature of these products, returns are generally not accepted.
  • If a product is significantly different from its description or is defective, please contact us within 48 hours of receipt for review.
• Academy Courses:
  • If a course has not commenced, a cancellation request can be made up to 7 days before the start date.
  • Once a course has started, returns are not applicable.
• Freelance and IT Technical Services:
  • Returns are not applicable due to the customized nature of these services.

4. Refund Policy

• Digital Products (Assignments, Projects, Research):
  • Refunds are considered on a case-by-case basis. If a product does not meet the agreed-upon specifications or is deficient, please reach out to us within 7 days of delivery.
• Academy Courses:
  • Full refunds are available for cancellations made at least 7 days before the course start date.
  • Partial refunds may be considered in exceptional circumstances if a course is discontinued from our end.
• Freelance and IT Technical Services:
  • Refunds for these services are subject to the terms of the individual service agreement.
  • Any issues must be reported within 7 days of service completion for consideration.

5. Process for Requesting Refunds

• Contact us via email or through our website's 'Contact Us' page.
• Provide a detailed explanation of the issue and any supporting evidence.
• Refund requests are reviewed within 7 business days.

6. Limitations

• Refund requests made outside of the specified time frame may not be eligible.
• Refunds are not offered for services partially delivered or consumed.
• Decisions on refunds are at the discretion of TechieMentor and will be final.

7. Contact Information

For any queries regarding returns or refunds, please reach out to us through our provided contact channels.